wrestlingnerd 2,996 Report post Posted January 3, 2014 i got about 2/3 of the finals. more than a little frustrating. was it just more traffic than anticipated? hopefully its just growing pains and an easy enough fix. customer satisfaction and trust levels will probably stay dinged up for a while. at least if it was an excess traffic issue it would be a positive indicator for the sport in general. You're like the great Gatsby, an eternal hopeful. I don't know anyone else who would respond to getting swindled by Flo as all on this thread did by saying that it's good for the sport! If I ever fall on hard times, I want you in my corner. Quote Share this post Link to post Share on other sites
Jaroslav Hasek 2,047 Report post Posted January 3, 2014 i got about 2/3 of the finals. more than a little frustrating. was it just more traffic than anticipated? hopefully its just growing pains and an easy enough fix. customer satisfaction and trust levels will probably stay dinged up for a while. at least if it was an excess traffic issue it would be a positive indicator for the sport in general. You're like the great Gatsby, an eternal hopeful. I don't know anyone else who would respond to getting swindled by Flo as all on this thread did by saying that it's good for the sport! If I ever fall on hard times, I want you in my corner. im not gonna lie, i did let loose quite a few curse words last night. Quote Share this post Link to post Share on other sites
tbert 563 Report post Posted January 3, 2014 Im sorry for the web stream going down. You deserve better. We need to do better. Last night was simply unacceptable. If you are requesting a refund please email ryan.sterner@flocasts.com I understand that we have a lot of trust to make up with the community after last night. We are going to double down on our investments into infrastructure and talent to keep a stream and site up when it matters most. my sincerest apologies I appreciate your acknowledgment of the trouble. I appreciate but don't need the extreme angles and boom camera. The old single camera is sufficient until the bugs get worked out. Let's get Mac and cheese down before we try lasagne. Quote Share this post Link to post Share on other sites
BRGuy 37 Report post Posted January 3, 2014 Im sorry for the web stream going down. You deserve better. We need to do better. Last night was simply unacceptable. If you are requesting a refund please email ryan.sterner@flocasts.com I understand that we have a lot of trust to make up with the community after last night. We are going to double down on our investments into infrastructure and talent to keep a stream and site up when it matters most. my sincerest apologies I appreciate your acknowledgment of the trouble. I appreciate but don't need the extreme angles and boom camera. The old single camera is sufficient until the bugs get worked out. Let's get Mac and cheese down before we try lasagne. much rather watch the bcs championship game via a old box tv with a poor quality antennae than on a plazma with an hd broadcast that cuts out martin why are you just now going to invest into your product shouldn't that be something that you did long ago I mean you've been streaming live for years now how can you call your self a media company if you continue to struggle with broadcasting media Quote Share this post Link to post Share on other sites
ScarletKnight 80 Report post Posted January 5, 2014 I hope subscribers tell us about the refunds once they get them. Or it's another case of flo saying one thing in public and playing stupid in private. Quote Share this post Link to post Share on other sites
ClawRide 50 Report post Posted January 5, 2014 I hope subscribers tell us about the refunds once they get them. Or it's another case of flo saying one thing in public and playing stupid in private. Based on Martin's post, I requested a refund by email and got a response that I was credited. I have not yet verified that the refund was actually applied. I hope this doesn't turn into one of those ongoing 'billing problems' others have mentioned. Quote Share this post Link to post Share on other sites
silverback 49 Report post Posted January 5, 2014 I was told I would be credited $20.00. At this time I believe them, but I am going to watch my bill very closely. Seems to me that they are making an effort. Quote Share this post Link to post Share on other sites